GET YOUR FREE PREPAID METER NOW – ALL YOU NEED TO KNOW ABOUT THE METER ACQUISITION FUND (MAF) SCHEME
1. What is the Meter Acquisition Fund (MAF) Scheme?
The Meter Acquisition Fund (MAF) is a Federal Government initiative designed to provide free prepaid meters to eligible customers, specifically targeting Band A feeders. This scheme aims to replace obsolete meters and address metering gaps in the electricity sector, ensuring accurate billing for customers.
2. Am I eligible for the MAF scheme?
All unmetered customers and Unistar card meter users under Band A and Band B are eligible. To confirm your eligibility, visit https://www.ikejaelectric.com/MAF/ and check through the eligibility checker, or contact our customer service for assistance.
3. How do I apply for a free meter?
To apply for a free prepaid meter:
Check Eligibility: Visit https://www.ikejaelectric.com/MAF/ to confirm your eligibility.
Update Your KYC: Update your Know Your Customer (KYC) information at https://smankyc.ikejaelectric.com.
Be Meter Ready: Ensure your load wires are available, well separated, and accessible to allow smooth and swift installation.
Schedule Installation: Once your eligibility is confirmed, our team will contact you to schedule your free meter installation.
4. What is KYC, and why is it important?
KYC (Know Your Customer) is the process of updating your personal details to ensure accurate information is on record. Updating your KYC is a crucial step to ensure smooth meter allocation, installation, and service delivery. The process is quick and can be done online at https://smattkyc.ikejaelectric.com.
5. Will I be charged for the new meter?
NO. The new prepaid meters will be provided to eligible customers free of charge under the MAF scheme. The goal is to ensure accurate billing and eliminate estimated billing for customers.
6. How long will it take to install my new meter?
The installation process will be quick and typically completed within an hour. There will be minimal disruption to your energy supply during the switch-over.
7. Will the new meter require more maintenance than my old meter?
No. The new meters are more reliable and require less maintenance compared to older models. They are advanced smart meters with fewer components that could fail, making them more durable and efficient.
8. What if I experience problems with my new meter?
If you encounter any issues with your new meter, we offer remote troubleshooting and dedicated customer support. Our team can assist you quickly to resolve any problems. You can contact our support team through the MAF helpdesk or via our customer service lines.
9. How will I recharge my new meter?
Recharging your new meter will be much easier compared to the old SMARTCARD. You can recharge your meter through various channels like bank apps, online payment platforms, or at any POS terminal, providing you with more flexibility and fewer recharge failures.
10. Who do I contact if I have problems with my new prepaid meter?
You can reach our customer service team through the following channels:
Helpline: 02017000250, 02012272940
Email: customercare@ikejaelectric.com
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